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Terms & Conditions
Terms & Conditions

The services of this site are available only to individuals who can form legally binding contracts under applicable law; thus, they are not available to minors. By using this site, you represent that you are of sufficient legal age to use it and to create binding legal obligations for any liability you may incur. You warrant that you are legally authorized to make travel reservations and/or purchases for yourself or for another person for whom you are authorized to act.

You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including but not limited to making speculative, false, or fraudulent reservations, or any reservation in anticipation of demand. This site is intended for your personal use only. Commercial uses of this site are strictly prohibited unless prior written consent has been granted. You agree not to use this site for chain letters, junk mail, spamming, solicitations (commercial or non-commercial), or bulk communications of any kind. Additionally, you agree not to create a hypertext link from any website controlled by you to this site without express written permission.

By accessing, using, viewing, transmitting, caching, or storing this site or any of its services, functions, or contents, you agree to all the terms, conditions, and notices in this site ("Agreement") without modification. If you do not agree, please cease use of the site and leave immediately.

Privacy Policy

Munnar Ice Queen Resorts collects information about our guests and visitors to our websites to provide an experience responsive to their needs. We endeavor to collect information only with your knowledge and permission when necessary. The types of personally identifiable information we may collect include your name, addresses (home and work), email addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences and leisure activities.

We are committed to informing you about the collection and use of your personally identifiable information. We do not ask for information unless we need it or intend to use it. To ensure the accuracy of your information, we encourage you to regularly review and update it as needed.

Munnar Ice Queen Resorts recognizes the importance of information security and is continually reviewing and enhancing our security measures to protect your personally identifiable information from loss, misuse, and alteration while under our control. While guaranteed security does not exist either on or off the Internet, we use procedural and technical safeguards, including password controls and firewalls, to safeguard your information.

Cancellation / No-Show Policy

In case of no-show or cancellation of a guaranteed reservation, the hotel reserves the right to levy a retention charge for the entire stay.

Cancellation / No-Show Policy
  • In case of no show or cancellation of a guaranteed reservation, the hotel reserves the right to levy retention charge for the entire stay.
  • Cancellation policy: 50% retention charges for cancellation done within 15 days & full retention for cancellation within 7 days prior to arrival
  • Online payment fee charges/ bank transaction charges will be levied on refund, for any cancellation within cancellation period eligible for refund.
Child Policy
  • Two children up to 5 years can stay free in parent’s room when using existing bed in room, a maximum of one extra bed can be provided in room on chargeable basis.
  • Child aged 6-12 yrs., Child aged above 12 yrs. and extra adult on chargeable basis.
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